Frequently Asked Questions
Discover everything you need to know about your Johanna Ortiz shopping experience.
What is the global shipping policy?
We offer worldwide shipping via premium couriers. Delivery times vary by region, typically ranging from 3 to 7 business days for international orders, with full tracking provided upon dispatch.
How do I process a return or exchange?
Items in original condition with all tags attached can be returned within 14 days of delivery. Please visit our Returns Portal to initiate a request and receive a pre-paid shipping label.
How can I ensure I select the correct size?
Each product page features a detailed size guide tailored to the specific garment's silhouette. If you are between sizes, we recommend contacting our personal shoppers for fit advice.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. Local payment options may also be available depending on your shipping destination.
Are duties and taxes included in the price?
For most international destinations, duties and taxes are calculated at checkout. You can choose to pay them upfront to ensure a seamless delivery process without additional fees upon arrival.
How should I care for my Johanna Ortiz garments?
To preserve the intricate craftsmanship and delicate fabrics of our collections, we recommend professional dry cleaning only. Please refer to the specific care label inside each garment.